Our French speaking customers contact us by telephone, email, chat and social media. As their first point of contact, you'll find solutions and handle their inquiries relating to delivery, return, payments and much more

WHERE YOUR EXPERTISE IS NEEDED

• Define and solve our French customers queries in a timely, friendly manner
• Deliver smart decisions while paying attention to details and following processes
• Work proactively with online tools to deliver high customer satisfaction
• Keep calm and focused in a dynamic, fast-paced environment working towards targets. Multitasking doesn't stress you out

WHAT WE'RE LOOKING FOR

• Regardless of your background, you are customer focused and passionate about delivering excellent customer service
• Fluent in French in written and spoken form, you also have great English skills
• Strong communication at all times, you find the right words in every situation and deliver them in a positive manner
• We are one team! Like Zalando, you are flexible, reliable and always happy to support your colleagues in various tasks

PERKS AT WORK

• A detailed, fully compensated new starter training. Furthermore, you can look forward to on the job trainings and personal development opportunities
• Competitive salary as well as benefits. How about 40% discount on our online shop, discount for the public transport in Berlin, free fruit and drinks every day, parties and team events to name just a few?
• Working time between Monday to Friday between 7 am and 8 pm in a shift system, monthly working plan 3 weeks in advance
• A motivated and multinational team of experts to inspire and support you including a strong feedback cultur