We are looking for highly motivated team players who want to help us provide world class customer service and who will work variable hours to lend themselves to the needs of the business and match when our customers they need us most. We would love  for you to become part of the Concentrix Virtual Customer Service Netherlands team.

What are you going to do?

As a customer service associate, you will act as the first point of contact for our customers by answering their queries through phone, chat or email. You will support our customers with their orders, product queries, payment issues, account updates, website education or problems they may be having. If you are a people person and can deliver great customer service, this role is for you. No previous contact center experience necessary.

What do you need for that?

• Strong communication skills in both Italian/English
• Have the right to work fulltime in The Netherlands
• Friendly and customer-oriented appearance in every situation
• Willingness to work in flexible shifts
• You are available 40 hours a week

For that, we offer:

Stay safe with our fully paid online training from home and remote work from home at the beginning. Later and when appropriate, you will be working from company premises with the rest of the Italian Team.

• 1800 EUR gross per month plus attendance bonus.
• 8% holiday allowance 
• 25 days holidays per year, when you work the full year.
• Great long-term career opportunities, we are consistently growing and you will grow with us. 
• Fully paid training and then coaching on the job
• Referral bonus system (up to 1000 euro gross per candidate)
• Irregularity surcharge on weekends and evening shifts
• Pension plan
• Full travel allowance after 10 km living - working distance
• Monthly treats in the form of fruit or poffertjes when back to the office.