Delivering output that is not only accurate but also on time is no easy feat. If you excel in keeping your head cool in hectic situations, performing administrative work, and enjoy working together with people from different cultures, Applied Medical has the job for you. For our Customer Service team, we are looking for a full-time Order Management Representative who speaks French, Spanish and/or Italian and always meets and exceeds customer expectations. With your calm personality and attention to detail, you will process the daily order flow, ensuring a smooth supply chain through order management and follow-up.

Our diverse and international Customer Service team is based at the European headquarters in Amersfoort (NL). There are three sub-teams; Order Management, Customer Relations, and Field Support, working together to support our customers throughout Europe. You will join a culture fueled by collaboration, innovation, and openness, driven by our mission to make a positive, meaningful difference.

Key Responsibilities

• Process and manage in SAP the daily customer order flow coming in through different channels (e.g. EDI, email, Esker, fax, phone)
• Collect and analyze delivery reports from logistic service providers
• Communicate with internal departments including Warehouse, Finance, Master Data, and Credit Control to investigate and resolve customer disputes
• Answer incoming phone calls and emails from customers regarding shipments and invoices
• Follow Standard Operating Procedures (SOP) and Quality Processes

Requirements:

• Post-secondary professional education (MBO+) or Bachelor’s Degree (HBO)
• 1-3 years of experience in Customer Service
• Good knowledge of MS Office and Windows-based computer applications
• Excellent oral and written communication skills in English and French, Spanish or Italian.
• Experience with SAP is a strong advantage

We Offer:

• A hybrid workplace, where you can work partially from home (except for operational vacancies)
• A diverse and international company culture, with over 35 different nationalities
• Opportunities for professional and personal development as we believe in continuous learning
• Onsite group exercise classes and health activities
• Community outreach and volunteer opportunities
• Reimbursement of relocation expenses
• Naturally, we offer a good remuneration package including pension and 27 vacations days

At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in an environmentally friendly and international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities of ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities.

If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community and environment, Applied Medical is the place for you.