This is an office based role. At Concentrix, our top priority is the health and wellbeing of our staff. All our sites are operating under strict social distancing measures with additional hygiene practices in place to keep our staff safe, and minimise the spread of COVID -19.

About the role

We are looking for passionate & caring people with a desire to provide an excellent level of customer service to join us working on behalf of a leading humanitarian organization saving lives and changing lives, helping more than 90 million people in over 80 countries with food and other assistance.

As a Customer Service Advisor,

• You will passionate about providing support, building rapport & establishing trust with customers, work professionally & efficiently dealing with customers in order to maintain & drive great results in customer service.
• You will communicate with customers through a variety of platforms, which will include email, chat, social media & voice.

To succeed in the role, you will need excellent communication skills, both oral and written and be able to deal with a wide variety of customers. You will be passionate about this organisation and excel in demonstrating this through the work that you produce.

Do you have a passion to deliver exceptional service & enhance the experience of those supporting the organisation?

What you’ll need

• A minimum of 6-12 months’ experience within a Customer focused role
• Driven by helping others within a customer support role & passionate about working on behalf of the world’s largest Humanitarian Agency and their aims
• A passion to deliver exceptional service
• An adaptable approach when dealing with customers - tailoring your style to each customer via various platforms
• Ability to maintain confidentiality.
• The Ability to communicate with customers through a blend of channels such as social media, chat & voice
• Excellent communication skills, both oral and written and be able to influence others. 
• An ability to listen effectively required giving and receiving information and whilst working with a variety of individuals.
• Excellent interpersonal skills with the ability to build rapport with every customer
• Strong attention to detail
• PC literate with the ability to use multiple systems and the Ability to communicate with customers through a blend of channels such as social media, chat & voice

Why work for us?

• Full Time permanent roles
• 40 hours per week
• A bright, modern, place to work with excellent staff facilities.
• We are based on the outskirts of Newcastle, with excellent transport links.
• Look after your future with our company pension scheme.
• Develop your career in a global company of over 225,000 employees across more than 40 countries!
• If you are moving from abroad, you can benefit from our relocation package, which includes travel and 28 days free accommodation.

Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff, as we become the greatest customer engagement services company in the world, rich in diversity and talent. We are…One Team. One Company. One Concentrix.

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.