Job Description

The Account Manager is responsible for overseeing the management of moderately complex client accounts in Switzerland and developing processes to ensure favorable relationships with clients, meeting their operational needs. Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Must successfully manage the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

Independent and results-driven individual drives success through persuasion versus prescriptive process. Resolves moderately complex client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Explores various sales channels to improve sales performance. Assists in the preparation of sales forecasts, quotes, or negotiations.

Essential Functions - Duties and Responsibilities

• Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
• Evaluate the client's customer needs and propose potential solutions
• Serve as a single point of contact for the client customer and may coordinate the work of client service teams
• Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and effectively handle objections
• Work with multiple stakeholders, building effective relationships with decision-makers at all levels
• Responsible for managing sales territory and achieving monthly quotas
• Negotiate skillfully in tough situations
• Identify risk and barriers to success; develop contingency plans when necessary
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process

Required Qualifications

• Fluency in German
• Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships
• Proven track record of success in sales or account management
• Passion for exceptional customer experience and sales
• Aptitude to learn and optimize new technology and data
• Problem-solving skills
• Excellent knowledge of Microsoft Office programs
• Demonstrated ability to prioritize and multi-task in a time-sensitive environment
• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences