We are offering a fantastic opportunity to join our growing team contact centre team. As an Inbound Technical Support Advisor, you’ll be working on behalf of one of our global clients, talking to customers and maximising opportunities to showcase their products and services. Making great experiences happen for customers is your top priority, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time.

Duties and Responsibilities

• Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
• Evaluate the client's customer needs and propose potential solutions
• Serve as a single point of contact for the client customer and may coordinate the work of client service teams
• Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and effectively handle objections
• Work with multiple stakeholders, building effective relationships with decision-makers at all levels
• Responsible for managing sales territory and achieving monthly quotas
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process

Qualifications

• Fluency in German and English
• Proven track record of success in sales or account management
• Passion for exceptional customer experience and sales
• Aptitude to learn and optimize new technology and data
• Excellent knowledge of Microsoft Office programs
• Experience working with Salesforce.com or similar CRM required
• Demonstrated ability to prioritize and multi-task in a time-sensitive environment