Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. We are looking for a Privacy Analyst to join our Privacy and Data Governance team in Dublin.

Customer trust is paramount at Slack. Our Privacy and Data Governance team is responsible for developing and evolving the policies and processes that help ensure that privacy is top of mind for all teams at Slack, that our customers’ data is protected, that customers have the tools and information they need to meet their compliance obligations.

You will need to be excited about helping customers, and passionate about privacy, data governance, and maintaining customer confidence and trust. New questions and scenarios arise every single day, you will be an agile problem solver who can help create and enforce policies that will scale with our business and technology. You should also be experienced in leveraging technology for process enablement and comfortable using legal policy frameworks to evaluate and answer detailed customer questions. Sound interesting? Come work at Slack! We're nice people.

What You Will Be Doing

• Manage operations support for sensitive policy, privacy and data protection questions from customers
• Act as system administrator for our customer response management tooling and processes
• Manage monthly and quarterly metrics reports to drive process and policy improvements
• Developing and maintaining internal process and procedure documentation with functional stakeholders
• Act as a point of contact and escalation path for our Customer Experience team, helping them navigate complex policy, privacy and data protection issues
• Support Slack’s App Directory team by reviewing new App Directory listings for privacy standards
• Partner with the European sales team to answer privacy, policy and data protection questions
• Partner with internal teams such as Legal, Security, Sales and Customer Experience to identify privacy issues, propose solutions and translate practices into official procedures

What You Should Have

• Minimum 3 to 5 years of experience in a relevant role
• Experience working at a global technology/enterprise software company focused on privacy and/or policy
• Experience in a customer support environment, preferably handling requests relating to privacy and data protection issues
• Analyst skill set – detail oriented and data focused with the ability to think critically and identify process gaps
• Excellent interpersonal and written communication skills
• Ability to be flexible, adaptive, and lead through influence in a cross-functional and fast changing work environment
• BA degree required - JD, MPP, CIPP or other advanced degree or certification not required but useful

Bonus Points

• Proficiency in French, Spanish, German or other European languages preferred
• Prior experience as an administrator of Zendesk or other customer support software
• Accredited privacy certification (such as CIPP/E)
• Experience writing SQL queries for integration with other applications for metrics reporting
• You already have a deep understanding of Slack

Slack is a layer of the business technology stack that brings together people, data, and applications – a single place where people can effectively work together, find important information, and access hundreds of thousands of critical applications and services to do their best work. From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA and has offices around the world. For more information on how Slack makes teams better connected, visit slack.com.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.