WHY ACCENTURE

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

THE ROLE

As a DRO Agent you will be responsible for reviewing content on the internet to make sure it adheres to the client’s policies. You will be processing and reviewing accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies. You will be validating, investigating and responding to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may be generated by include but not limited to external third parties, Client or Accenture.

• Evaluate, label and identify patterns in suspicious activity
• Review non-objectionable content, create tasks, follow-up on open tickets
• Review account details for indicators provided by client analysis and determine whether the items meet criteria provided by client Policy.
• Provide feedback on trends identified in review.
• General data entry related tasks.
• Provide suggestions to improve the process and workflows
• Organize, categorize, and publish content and information using specific tools and channels
• Review, classify and/or eliminate highly sensitive content
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. 

Requirements 

In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.

• Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
• Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.
• Experienced at using search engines to find information on the internet
• Familiar with and user of social media products
• Excellent work pacing (time management) skills, able to work independently
• Attention to detail is essential to ensure the quality of work execution
• Able to work in multiple tools/web browser windows at one time
• Motivated, takes initiative, high energy
• Familiar with MS office (mainly excel) for updating progress
• Candidates should have good search and navigating skills
• Interpersonal Skills
• Fluent English and French speaker
• Self-starter, can easily adapt to change (new content, changing policies)
• Good problem solving
• High School or Leaving Certificate
• Sound coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and German skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

• Comfortable synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Strong attention to detail
• Must be over 18 years of age

• Either Tues-Sat or Sun-Thurs. 8am to 5pm OR 3pm until 12am