About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

The agent’s main objective is to achieve the Query targets for his/her group. This is achieved by training and deploying resources effectively through the team structure. An operational role that also encompasses key relationships within XE (Country Teams, Management Team, Partners & Customers)

Key components of success will include:

• Achievement of monthly/quarterly targets and SLA
• Regular communication to team Leader
• Been driven and motivated to achieve targets set.
• Robust escalation process.
• Resilient under pressure and ability to quickly adapt to unforeseen work demands.

• To encourage positive Partner behavior through feedback on QMS system.
• To ensure Partner compliance with Portal functionality where available.
• To provide TL with timely and accurate updates on his/hers aged and outstanding queries.
• To ensure strict adherence to Internal Controls & Sarbox requirements

• To manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued and keen to repeat business with Xerox.
• To manage effectively designated work/stock levels to achieve targets & SLA’s set.
• To ensure compliance with the Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.

Skills/Abilities:

• University Level education
• Min of 2 years’ experience in finance
• Proven track record in meeting targets and SLA’s.
• PC literacy, particularly in MS Office
• Demonstrate a customer focused orientation
• Excellent analytical and problem-solving skills.

What we offer:

• Competitive salary and bonus scheme
• Generous relocation package
• Friendly and flexible work environment
• Flex salary programme
• Life and accident insurance
• Annual shop allowance
• Work from home policy in place
• Flexible working hours