German Customer Service Advisor 

pomorskie, Poland 

About the job

What will you do? 

• Handling incoming phone calls / emails from customers regarding technical issues related to hardware, software, and network
• Delivering professional and prompt service to the clients
• Keeping records of all customers enquiries in the reporting system
• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• Sending more complex enquiries to the relevant IT Support Team

Skills

• Very good (min. B2) spoken German and English
• Good communication skills and the capacity to work as a true team player
• Problem solving attitude and efficient task management skills
• Basic experience in Windows OS and MS Office
• Working experience is not necessary as on-the-job training will be provided 
• Customer service experience will be an asset
• Willingness to work 24/7 

Nice to have 

• Basic IT background and eagerness to learn and develop in variety of IT areas

What’s in it for you?

• Wellbeing programs & work-life balance - integration and passion sharing events 
• Private medical and dental care 
• Benefits platform – shopping, cinema, sport etc. 
• Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program 
• Courses and certifications e.g. Google Cloud, AWS, ITIL 
• Conferences and Expert Communities 
• Gift packages for special occasions Easter, Christmas, Children’s Day 
• Appreciation for seniority additional days off, Atos Jubilee gifts 
• Remote working or commuting allowance, relocation package 
• Charity and eco initiatives 

We Are Open to Hiring People with Disabilities

At our company, we believe that diversity and inclusivity are key to our success. Therefore, we are pleased to announce that we encourage hiring people with disabilities. We value the unique talents and perspectives that each person brings to our team. We provide support and workplace accommodations to ensure that everyone can fully realize their potential. Join us and let’s create an inspiring workplace together!