German Junior IT Support Specialist 

pomorskie, Poland 

About the job

Would you like to be the part of the team that every day makes the world a happier place? Do you have courage to craft the future? Do you like solving problems and find challenges exciting? 

If so, we have something for you!

We are currently looking for a Junior IT Support Specialist with English.

Your job in a nutshell 

As a Junior IT Support Specialist, you will assist in providing technical support and troubleshooting services to end-users within the organization. Your primary responsibilities will include resolving hardware and software issues, assisting with network configurations, and ensuring smooth operation of IT systems. Proficiency in English is essential for effective communication with colleagues and clients.

What Will You Be Doing

• Handling incoming phone calls and emails from customers, helping them with hardware, software, and network issues
• Delivering professional and prompt service to the clients
• Keeping records of all customers enquiries in the reporting system
• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• Sending more complex enquiries to the relevant IT Support Team

Knowledge area 

• Basic experience in Windows OS and MS Office
• Customer service experience will be an asset

Requirements

• Deep understanding of German and English (B2/C1)
• Eager to develop interpersonal skills in contact with native speakers
• Without professional experience, eager to get new IT skills
• Good communication skills and the capacity to work as a true standout colleague
• Problem solving attitude and efficient task management skills
• Working experience is not necessary as on-the-job training will be provided
• Flexibility and willingness to work on various shifts (24/7)

Rewards And Benefits

• Wellbeing programs & work-life balance - integration and passion sharing events 
• Private medical and dental care 
• Benefits platform – shopping, cinema, sport etc. 
• Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program 
• Courses and certifications e.g. Google Cloud, AWS, ITIL 
• Conferences and Expert Communities 
• Gift packages for special occasions Easter, Christmas, Children’s Day 
• Appreciation for seniority additional days off, Atos Jubilee gifts 
• Remote working or commuting allowance, relocation package 
• Charity and eco initiatives 

Future career path 

• IT specialist Windows desktop and server, Office 365, Citrix, VMware, McAfee, Linux, cloud solutions and all latest upcoming technologies
• Team leader License 2 Lead, Manager on Duty, conduct coaching & mentoring
• Project coordinator PRINCE2, Agile, PMI
• Process manager ITIL (foundation & intermediate levels), License 2 Deliver

We Are Open to Hiring People with Disabilities

At our company, we believe that diversity and inclusivity are key to our success. Therefore, we are pleased to announce that we encourage hiring people with disabilities. We value the unique talents and perspectives that each person brings to our team. We provide support and workplace accommodations to ensure that everyone can fully realize their potential. Join us and let’s create an inspiring workplace together!