Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Medical Services Specialist - a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products and services. The Medical Services Specialist utilizes his/her healthcare experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information via telephone, e-mail and written communication. The variety of subjects handled is extensive (e.g., product information, pricing, patient education materials, product quality complaints, adverse experiences and more).

The Medical Services Specialist utilizes excellent communication and organizational skills while working independently in a call center environment. They must be able to build rapport with customers, both internal and external, establishing and maintaining customer relationships, while responding to customers’ inquiries.

Additionally, the Medical Services Specialist may contribute to outbound initiatives, making contact with customers to deliver specific product messages.   

Responsibilities: 

• Manage all customer inquiries to successful resolution
• Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses
• Provide world-class customer service and immediate resolution to inquiries at the point of customer contact
• Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service.
• Evaluate and escalate calls as appropriate
• Respond to non-phone customer inquiries (e.g., e-mail, fax)
• Comply with all industry regulations including adverse event and product quality processes
• Manage all assigned project work in a timely manner
• Maintain up-to-date knowledge of product, medical, disease and industry information
• Obtain pertinent customer information and record customer interactions in appropriate systems
• Communicate customer calls, issues, trends, programs and solutions
• Interact with team members to manage a broad number of products, medical and business issues and share best practices 

Qualifications: 

• Bilingual capability (Czech and Polish C1/C2 + English B2+)
• Ability to converse to a high standard (both verbally and in writing)
• Previous experience in a call center environment preferred
• Required fluent in Czech, Polish and English (able to read, write and speak both languages)
• Experience providing medical information and customer service to healthcare professionals over the phone strongly preferred
• Demonstrated competency using information technology, PCs and databases
• Excellent verbal, telephone communication and written skills required
• Ability to multitask
• Good problem solving and decision-making
• Good time management skills
• Good interpersonal skills
• Good organizational skills
• Team player attitude

Education: 

• School finisher + 3 years of training (university, apprenticeship, vocational training) or;
• 2+ years into life science degree
• 3 years of training in life science preferred

What we offer:

• Competitive salary and bonus program
• Employment contract
• Remote work/hybrid model
• Full time Monday to Friday (without night shifts)
• Good opportunities to develop professional career
• Work in dynamic international environment
• Daily contact with foreign clients
• Access to comprehensive learning, training and development via our extensive Global learning platform. Opportunity to apply for external professional training and courses that can be co-financed by Conduent.
• Newly refurbished attractive open plan office space in Lodz
• Global Complany, international diverse and inclusive environment

And our attractive extra's for all our Associates:

• Private medical care
• Life insurance
• Cafeteria plan 
• Sport card/Gym membership 
• Occasional cinema vouchers 
• Co-financing of corrective glasses up to 600 PLN

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.