Customer Support Representative

Poznan, Poland

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer-focused role; thus, you will professionally engage with customers to understand their needs, provide assistance, and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.

Within your role, you will:

• Offer customer support via phone, e-mail, and chat
• Answer & solve customers’ inquiries & complaints by offering an accurate solution
• Follow predefined workflows & handle issues specific to each communication channel
• Respond to all customer’s inquiries within given timescales and efficiently meet deadlines
• Take, register & solve notifications or complaints
• Update the database with all the details about each customer interaction
• Participate in testing/launching / implementing new working products or tools

What will make you successful in the role:

• A B2/C1 level of German or French(both written & spoken)
• A B2 level of English (both written & spoken)
• Excellent computer skills (MS Office)
• Having a strong background in smartphone usage

Sounds good? Find out what you can get:

• Competitive salary package & meal vouchers
• The opportunity to work in a multicultural environment
• The opportunity to work from our modern office located in the city center
• Social Fund (Christmas Bonus, Holiday Allowance, etc.)
• Employee Recognition
• Private medical insurance
• Access to Multisport card
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.