Quality Assurance Analyst

Krakow, Poland

Job Description

Join Wipro as a Quality Analyst in Krakow and elevate your career!

At Wipro, we empower our employees to create their own career paths. With almost 1000 professionals in Poland supporting more than 45 clients, we provide a unique environment where learning, innovation, and collaboration thrive. Our hybrid working model, with only two days in the office in a week, ensures a perfect balance between flexibility and teamwork.

Main responsibilities:

• Monitor and evaluate calls, emails and chat interactions to ensure alignment with our quality standards
• Develop and implement customer quality evaluations across European markets, providing feedback and reporting to the Team Lead
• Foster a culture of exceeding customer satisfaction goals by identifying areas for improvement and collaborating with teams to drive results
• Support the continuous improvement of our processes, ensuring qualitative and quantitative KPIs are met

Key requirements:

• Proficiency in Hebrew or Portuguese language and English at B2 level (essential)
• Fluency in another European language is a significant advantage
• Bachelor’s degree in any relevant field
• At least 1 year of experience in customer service, compliance or quality monitoring
• Prior experience as a customer care QA and/or familiarity with digital marketing tools and platforms will be considered as a strong asset
• Knowledge of quality improvement tools and cultural awareness across European countries
• Good knowledge of MS Excel and/or Google Sheets

What we offer:

• Strong flexible benefits package (MyBenefit cafeteria) including Multisport card, shop vouchers, and more
• Premium medical insurance for you and your family (Luxmed)
• Life & Disability Insurance (Generali)
• Profitable Voluntary Pension Fund
• Social benefits including holiday bonuses and kindergarten allowances
• Integration and cultural events
• Reward and recognition programs for top performers
• Generous Employee Referral bonuses
• Relocation assistance – including accommodation and travel support

At Wipro, we take pride in fostering a friendly and supportive work environment where everyone can thrive. If you're passionate about quality assurance and are seeking a flexible role with incredible growth opportunities, we invite you to join us.