Key requirements:

• Proficiency in French, Spanish, Italian, Dutch, Danish, Swedish, Norwegian, German, Russian or Ukrainian language and English at B2 level (essential)
• Fluency in another European language is a significant advantage
• Bachelor’s degree in any relevant field
• At least 1 year of experience in customer serivce, compliance or quality monitoring
• Experience in Google Ads support 
• Prior experience as a customer care QA and/or familiarity with digital marketing tools and platforms will be considered as a strong asset
• Knowledge of quality improvement tools and cultural awareness across European countries
• Good knowledge of MS Excel and/or Google Sheets

Main responsibilities:

• Monitor and evaluate calls, emails and chat interactions to ensure alignment with our quality standards
• Develop and implement customer quality evaluations across European markets, providing feedback and reporting to the Team Lead
• Foster a culture of exceeding customer satisfaction goals by identifying areas for improvement and collaborating with teams to drive results
• Support the continuous improvement of our processes, ensuring qualitative and quantitative KPIs are met

What we offer:

• Strong flexible benefits package (MyBenefit cafeteria) including Multisport card, shop vouchers, and more
• Premium medical insurance for you and your family (Luxmed)
• Life & Disability Insurance (Generali)
• Profitable Voluntary Pension Fund
• Social benefits including holiday bonuses and kindergarten allowances
• Integration and cultural events
• Reward and recognition programs for top performers
• Generous Employee Referral bonuses
• Relocation assistance – including accommodation and travel support

At Wipro, we take pride in fostering a friendly and supportive work environment where everyone can thrive. If you're passionate about quality assurance and are seeking a flexible role with incredible growth opportunities, we invite you to join us.