Your responsibilities

• Coordinate with end users and assist them with their regular problems/issues, these issues will be managed through Aon's ticketing system – Service Now.
• Develop new ideas and present them to the end users and team.
• Analyzing and documenting the issues, suggesting a proposed solution, where possible and liaising with the vendor as required.
• Assist with the deployment of new releases of the software.
• Assist with UAT testing of the product's new releases and hot patches; and will also be responsible for successfully documenting completed test results.
• Document and submit all the bugs identified within the system and send them to the Vendor for resolution.
• Communicate with the stakeholders on a regular basis and keep them appraised on the development of these issues.
• Make changes/additions to Master Data within the Application and configurations changes as required.

Our requirements

• Very good English and Dutch, German, French, Italian or  Spanish (min. B2+).
• Strong communication, business acumen, and interpersonal skills.
• Team player and demonstrated customer service focus.
• Strong documentation skills and attention to detail.
• Functional understanding of Insurance and Financial business operations.
• Strong project analysis and planning skills.
• Understanding of testing protocol.
• Understanding of business needs analysis.
• The candidate should have experience and a relatively strong background in the following areas of accounting: Accounts Receivable, Accounts Payable, General Ledger, Reconciliations.
• The candidate should have strong analytical skills and ability to analyze problems/issues and be able to document a solution that is acceptable to the project and/or business teams.
• Be able to handle multiple tasks and prioritize these.

Aon is in the business of better decisions

• At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Specifically within Commercial Risk Solutions we offer risk advisory, risk transfer and structured solutions that help organizations and individuals identify, quantify and manage their risk exposure through insurance.

What the day will look like

• This role will provide the candidate an opportunity to work as part of a global Application Support Team and will be focused on one of our main Policy Management and Technical Accounting Applications. The Application – 'Evolution' is a Vendor Application that is used widely across the world, not only by Aon but also other global Broking Companies. As Evolution is primarily used as a Technical Accounting System within Aon the candidate must have a strong accounting background.