At ServiceSource, we strive to find and grow exceptional people like you.

Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you.

ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.
Responsible for demonstrating the value and benefits of our moderately complex client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on client engagement, could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Serves an assigned territory/client with moderate variables in geography and/or customer complexity. Responsible for developing an excellent level of product or service knowledge to support customer questions and promote offerings. This role is responsible for effectively articulating the value of products or services to customers. Makes and receives calls with the intent of selling products/services or renewing existing contracts. May respond to customer inquiries by following standard scripts and procedures. Confirms competitiveness of client’s maintenance contracts and works towards assigned contract revenue goals. Understands and captures the Voice of the Customer for assigned client.

Duties And Responsibilities

• Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable
• Work within dedicated territory for established client
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements
• Successfully promote products or services for established client
• Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value
• Utilize data to identify ‘at risk’ and adoption opportunities
• Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and effectively handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Ensure high level of professionalism during all interactions with customers and prospects
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
• Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience
• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner
• Other duties, as assigned and necessary

Qualifications

• Bachelor’s degree preferred
• 2-3 years of experience working in a customer service or sales capacity preferred
• Prior success in achievement in individual and/or team sales quota/goals
• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
• Prior experience in high volume calling strongly preferred
• Demonstrated aptitude and success to learn and optimize new technology and data
• Strong problem solving skills
• Excellent knowledge of MS Office programs
• Excellent communication skills (verbal, written)
• Experience working with Salesforce.com or similar CRM strongly preferred
• Demonstrated ability to manage multiple priorities effectively, with proven success

Competencies

• Accountability - Competent
• Effective Communication - Competent
• Resilience, Curiosity, & Adaptability - Competent
• Integrity - Competent
• Coachability - Competent
• Diversity and Inclusion - Competent
• Team Player - Developing
• Emotional Intelligence - Competent
• Critical Thinking - Developing
• Customer Focus – Competent
• Diagnostic Information Gathering - Competent
• Initiative - Competent
• Manage Execution – Competent