Responsibilities:

• You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in Italian
• You are putting together solutions to support and expand your customer's self-serve advertising customer base
• You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
• You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
• From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience

Your Profile

• Working Experience in Digital Marketing nice to have
• Excellent written and verbal communication
• Fluent, verbal and written in Italian
• Minimum B2 English Skills
• Familiarity with online advertising products/vendors
• Ability to multitask & work under pressure
• Fast learner, diligent worker
• Online Advertising Experience is a big plus
• You are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment)

Our Offer

• Stay safe with our current homeoffice solution in Berlin
• 2200€ gross monthly salary plus up to 200€ performance bonus gross each second and third month per quarter
• Fulltime job with shift schedules Monday-Sunday 8 am-10 pm
• 40€ voucher card for commercial vendors - with 100% attendance
• Corporate benefits such as employee discounts, special holidays, free drinks, fruit days
• A company pension plan
• Paid project training and ongoing training
• Development opportunities within the company
• A works council caring for you
• Regular team and site events
• The diversity and security of a global world leader